Lost your download link

aiwebsitepipeline.com is a set of static files. No code of ours runs on a server, so a lookup field here would have nothing to query and would answer every buyer the same way, which is to say uselessly. A box that always says nothing found is worse than no box, so the page sends you to a human instead.

Payments are handled by Stripe, and the record of your payment lives there rather than here. Your Stripe receipt is the document that settles the question, which is why the list below starts with it.

Four things, in any order. The first two are usually enough on their own.

• 1The order reference. It starts with cs_live_ and appears on the delivery page you were sent to after paying. Stripe also puts a receipt number on the emailed receipt, and either one works.
• 2The email address you paid from. Stripe records it with the payment, so it matches a charge even when the reference has gone.
• 3The date of the payment, near enough. A day either side is fine.
• 4The amount and currency shown on your card statement, if you have it to hand. It settles the case where a card has more than one purchase on it.

Never send a card number, a CVV, a password, or a screenshot of any of them. None of those are needed to match a payment and none should be in an email. The reference and the paying address are enough.

To      support@aiwebsitepipeline.com
Subject Lost download link

I bought AI Website Pipeline and cannot reach the download.

Order reference   cs_live_...
Paid from         me@example.com
Date              12 August 2026
Amount            199.00 USD

Please send the link again.

Copy the shape, not the values. The reference and the paying address are the two fields that do the work.

The support mailbox is new. If your message bounces back undelivered, it was never read, so treat the bounce as your answer rather than waiting. Keep your Stripe receipt, because it is the record that identifies the payment and it carries the reference the email above asks for. The dispute route through your card issuer stays open as a backstop and cannot be shut by an unanswered email.

A reply containing the delivery link, the file name, its size, and its SHA-256, so you can check that the archive you end up with is the one that was published. The link is the same one you had before rather than a new one, because the file has not moved.

No turnaround time is stated here, because none has been measured. This product has no support history to average, and inventing a number would be the exact failure it exists to prevent. The mail is read by one person.

Nothing here stores who you are. No login, no password reset, no order history to sign into. Three habits remove the problem for good.

• 1Keep the archive on a disk you back up. The download is the product, and a local copy outlives every link.
• 2Bookmark the delivery page with the full address, including the question mark and everything after it. Cutting the query string breaks the page.
• 3Paste the order reference into the same note as the bookmark. That one string ties an email from you to a payment on our side.

Treat the delivery link the way you would treat a licence key. The page it opens does not check who is asking, so anyone holding the address holds the product.